WHEN we go on holiday we all like to pack our best outfits so we can dress to impress while away – but how much thought do you put into your travelling gear?
Well, it turns out what you turn up to the airport in can reveal a lot about you to the staff – but not necessarily what class you're flying in.
Now CEO of Ricco Events and PR Sonya Dhillon, 33, from West London, previously worked in airport security for five years, before working for Virgin Atlantic as a customer service agent.
Here she shares what it was like working at one of the UK's busiest airports, her encounters with celebrities, and what she could instantly tell about travellers just by looking at them…
Sonya's customer-facing role meant she saw hundreds of travellers every day.
She says: "As a customer service agent I checked passengers in before security, and at the gates pre-boarding whilst ensuring all the necessary documents were correct.
"I loved meeting new people and my colleagues, but didn't like the shift work and early starts.
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"Getting through security was hit and miss, purely depending on peak season and times.
"School holidays were always busy, but security were always good at monitoring this & ensuring they had enough lanes open to manage the numbers."
'It was like they were auditioning for Towie!'
Over the years, Sonya became an expert at being able to tell a lot about a person by appearance.
She says: "If you're a people watcher then it was brilliant.
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