Mum furious with £100 fine for parking at Iceland despite having ticket

A mum is furious after being slapped with a parking charge at a car park despite already purchasing the ticket.

Colleen Godfrey, 64, of Hull, East Yorkshire was given the penalty after visiting the Iceland store in Holderness Road, Hull, East Yorkshire on November 28 to use money saving vouchers.

Colleen can prove she purchased a ticket from the parking metre and left the car park before her allotted time was up, Hull Live reports.

But she was left stunned when she received a £100 charge in the post by Excel Parking, who run the car park, because her registration details had not been picked up by the machine.

Ms Godfrey said: “I was fuming. The ticket shows validation time and date and ticket machine number, it’s just not picked up my registration.

“I thought I was making savings but I’ve ended up paying double what I was paying in the shop.”


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The machine at the parking meter requires customers to manually enter their registration numbers.

Ms Godfrey believed she had done so but later when she checked the ticket only one letter from the code had been printed.

“I thought it had accepted it and it hadn’t. They shouldn’t issue the tickets if they’ve not picked up the registration," she said.

“I thought it had gone on. You think put the reg in and pay the money and that’s that.

“I know people will say I should have looked but you don’t.”

After receiving the notice Ms Godfrey found her original ticket and decided to appeal the charge.

She said: “I panicked because I do about these things. So my son came round and we appealed.

“Luckily my ticket was still in the car so I could prove I paid.”

Excel Parking rejected the appeal citing the incorrect registration as the reason behind their decision.

The letter said: “The signs at the car park make it clear that a valid ticket must be purchased for all vehicles which park/enter the car park, giving clear notice that the land is private property and that a Charge of £100 will be levied if vehicles park outside of the Terms and Conditions displayed.

"Signs also state that when a ticket is purchased, the full and accurate vehicle registration number of the vehicle parked must be entered into the P&D ticket machine.

“The above detailed vehicle parked without payment of the parking tariff for the vehicle on site and you became liable for the Charge advertised.”

Ms Godfrey said she considered disputing the charge for a second time but was wary of further action so decided to pay the £60 reduced charge while she still could.

“We got a letter back saying 'sorry it was unsuccessful'. I was fuming.

Although Iceland do not deal with the charges Ms Godfrey contacted the company to see if they could help.

“I rang Iceland and they said it is nothing to do with them. I’ve made an effort to shop in their store but when there’s a problem they want nothing to do with it," she added.

"I don’t shop there that often it was just because they had the offers on but this has put me right off."

A spokesman for Iceland said: "This car park is managed for Iceland by Excel Parking and their signage makes it clear that customers must enter the registration number of their vehicle when parking their car.

"Mrs Godfrey failed to do this correctly, entering only a single digit, so Excel is fully entitled to levy a penalty charge.

"However, we will ask them to cancel the charge in this instance as a gesture of seasonal goodwill."

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