TESCO customers have been left fuming after being forced to wait for more than hour to secure a Christmas delivery slot.
The supermarket released the slots for getting groceries at 7am this morning and had to put a virtual queuing system in place due to the high demand.
Customers complained to Tesco on Twitter that they were waiting 40 minutes, 50 minutes and more than one hour to secure the slots, while others asked if the website was down.
One customer said: " Is your site down? Been in a queue for 50 minutes to book a slot. Who'd have guessed it would be busy today eh… poor capacity management."
Another said: "Come on @Tesco have you learned nothing from last year? You know it's going to be busy yet your system has fallen down again on Christmas delivery booking slot day. Clearly I haven't learned from last year, hear I am again putting up with this awful service."
And another said: "1 hour 15 so far in Xmas slot queue, would be helpful to have a count down. How long is the queue time please?"
Tesco posted on its own Twitter account: " A lot of customers are using our website and app at the moment.
"So we're temporarily using a virtual waiting room to help us manage the flow. We're sorry if things take a bit longer than usual."
The Christmas delivery slots are in high demand every year, but more people than ever are expected to shop online due to the coronavirus crisis and second lockdown.
The slots available from Tesco this morning are for its Delivery Saver Scheme customers.
The £7.99 a month pass offers early access to the slots ahead of other customers.
Other supermarkets are also offering early access to the slots which are for delivery at the peak Christmas dates of 20-24 December.
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