A vegan on her first ever trip to KFC was left appalled after she was mistakenly served a chicken burger.
Bethan Hughes has said she was left 'feeling sick' after biting into the burger which she thought was the new meat-free alternative.
She told Somerset Live : "I had convinced colleagues that at lunch we should go to the new KFC and those of us who were vegetarians and vegans could try the new vegan burger.
"The box, which had the vegan sign on it, was stuck down with a sticker the person who filled it would have had to put on – I'm guessing in an effort to prevent the mistake that's just happened to me being made."
Ms Hughes removed the bun after biting the burger and said it was clear to see she had been served chicken.
The 25-year-old, who has been vegan for a year and vegetarian for five years, described her revulsion at realising she had eaten real meat.
The new KFC recently opened in Bath on Lower Borough Walls and the regional manager for KFC, Gareth Dew, said the chain is 'back for good' in Bath.
After her experience, Ms Hughes said: "I complained and asked to speak to the manager, who offered me an apology and a refund.
"He attempted to apologise and I could see he was sorry – and I appreciate it was very busy – but it doesn't seem like any training had been organised to make sure the team were briefed on this.
"I am vegan for strong ethical reasons as I abhor the thought of animals dying for food and for environmental reasons.
"I'm worried there is a lack of understanding among staff which makes me think this isn't being taken seriously.
"Being vegetarian is connected to my beliefs – it's not just a casual preference I have for food.
"The staff acted as if I'd accidentally been given a burger instead of chicken nuggets – rather than the fact I'd eaten a dead animal which has died a painful death after 30 days of living in a shed.
"It was the first time I had been to KFC and it will be the last."
Ms Hughes says she often asks staff at food outlets if meat-free alternatives are genuine because they look so realistic.
The account manager, who works in Bath, is concerned other people may have the same experience unless steps are taken by the chain.
A KFC spokesperson said: “Hands up – this isn’t great.
"We’re really sorry for what happened to Bethan, so offered her a full refund straight away and a replacement Vegan Burger on the house.
"We totally understand how important this is to get right, so we spent a long time working on the processes and training behind it.
"It’s day one and we’ll keep doing everything we can to prevent it happening again.”
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