Brit’s lonely £2,500 trip to Mexico after ‘lost’ girlfriend was deported to UK

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A Brit has been forced to spend a £2,500 holiday of a lifetime alone after a visa mix-up saw his girlfriend deported.

Scott Kinghorn, 32, and partner Thallise Marciano, 29, had splashed out on the week-long trip to Mexico, but upon arrival Brazilian national Thallise was stopped by border control staff as they walked through immigration.

Thallise was then informed she had been required to apply for a separate visa to gain entry to their holiday location, and was sent home.

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Scott claims that they weren’t notified of this requirement from their booking agent, TUI, meaning that he was stranded in their holiday destination alone.

The Edinburgh native blamed the holiday company for the mix-up, claiming Thallise should never have been able to board that flight with a Brazilian passport and the incorrect documents.

The couple booked a last-minute package trip to Cancun with TUI at the start of June and flew out from Glasgow two weeks later.

They said they filled out the required visa forms on the plane in line with Mexico’s government guidelines ready for when they landed.

"We arrived in Cancun buzzing for our holiday, but when I arrived at baggage claim I realised I'd lost her,” Scott admitted.

"I went back to look for her, but the immigration officers refused to let me walk back through passport control.”

Airport staff ‘eventually agreed’ to look for his partner for him, but they returned with the bad news that she was being deported to Glasgow.

"When they came back, they said she was being sent home for having the wrong visa," he added.

"They wouldn't even let me see her before she left and I had all our credit cards and our house keys."

Scott said he was then forced to continue on with his journey into Mexico on his own and, despite calls to TUI customer service, was informed there was nothing they could do.

He said: "This is their fault because when Thallise filled out her advanced passenger information she should have been informed about the visa change for Brazilians.

"We wouldn't have even been able to get her the right visa until September so would never have booked the trip in the first place had we been told.”

Scott says he had to book Thallise a hotel for two nights on her return while he organised for his brother to come back from a work trip and collect her.

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He also explained that she had no money for food, as he had all their personal belongings, so was forced to order her takeaways until his brother arrived.

TUI responded to the claims, saying: "We’re very sorry to hear of Mr Kinghorn and Ms Marciano’s experience.

"We always recommend that customers check visa requirements with the consulate or embassy of the country they’re travelling to before they book and ensure they have the correct documentation prior to completing their booking.

"On this occasion, Mr Kinghorn booked his holiday online and agreed to our booking terms and conditions which outlines that customers are responsible for checking if a visa is required to enter their chosen destination."

Cancun International Airport has been approached for comment.

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