Shocking footage shows a postman leaving a fallen pensioner on the frozen ground because he was too "knackered" to help her up.
Patricia Stewart, 72, had just been delivered two parcels when she fell from her doorstep, a neighbour's security footage shows.
But instead of helping the postman can be heard saying "I can't help pal, I'm knackered. Absolutely knackered," before wandering away without even alerting a neighbour to her plight.
Patricia, who suffers from osteoporosis, told the Daily Record: "The postman had just delivered two very small parcels for me and he had left them on the step.
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"When I went to get them I felt a bit dizzy and I just went down from the top step.
"The postman was walking away so he didn't see the fall but I shouted for help and I asked if he could help me get up, but he just said he was knackered and walked off and left me there lying in snow.
"I was lying there for a wee while, I was absolutely soaking wet and freezing."
The retired Falkirk Council Home Care Manager was left lying on the ground for 20 minutes before she was found by a Hermes delivery driver, who called a neighbour to help get her back into her house and rang for an ambulance to check her over.
"I couldn't believe it, even if he didn't want to touch me because of Covid he could have gone and got help," Patricia said.
"All my neighbours were in, but they couldn't hear me when I was shouting.
"I'm still a bit sore. My head is sore from where I fell and banged it, but the paramedics came and checked me over but the lump was as big as an egg."
Disgusted niece Sheryl Harkins said: "When I got told about the situation I though there must be something not right here, there must be a misunderstanding.
"It wasn't until the neighbour sent the video footage and I saw and heard it that I realised – it beggars belief. I'm so disgusted.
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"Thankfully my aunt's okay and she was found not long after, because it could have been a much more serious situation."
Sheryl who's been looking after her aunt since she took another bad fall in December, hates to think what would have happened if the Hermes driver hadn't arrived and helped her aunt.
"It could have been a very different situation if she hadn't turned up when she did," she said.
"The gentleman has obviously not got any morals to be able to do that to an elderly lady. I went through every emotion yesterday. Initially it was anger, then I was upset. I'm so shocked."
Sheryl says a Royal Mail area manager visited Patricia to apologise in person and bring her chocolates.
"I told the man that we do not expect to see that guy down here delivering mail ever again," she said.
"They assured us that it is something that will be dealt with and it's not something they are going to brush under the carpet.
A Royal Mail spokesperson said: "Royal Mail expect the highest standards of behaviour from our people while out on deliveries and collections at all times.
"We regularly remind our postmen and postwomen of the important role they play in their local communities.
"We were very sorry to learn about this incident, and for the distress this incident has caused. We are in touch with the customer concerned and will be investigating this incident."
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