Angry parents have slammed the organisers of a family Christmas event labelled which reportedly featured broken rides and crying children.
Winter Funland, at the Bowlers Exhibition Centre in Trafford, Greater Manchester, was billed as being a “winter wonderland”, featuring the “very best rides” from the across the UK.
The indoor event also had festive walks and stalls and it cost £19 for a family ticket, which must include at least one adult.
However, some who have paid the entrance fee have taken to social media to complain, reports the Manchester Evening News.
The first complaint comes before punters even stepped foot through the door, as a £10 parking fee has to be paid for parking on the roads surrounding the venue, despite there being a free car park at the site itself.
Anna Fray attended, with her two children, Oscar Mcgovern, 7, and three-year-old Caitlyn Ridgley.
She called it a “huge disappointment” as cloakroom queues and parking issues meant they missed nearly two hours of their sessions.
She told the MEN: “What a s**t show it was.
“The whole event from start to finish was a joke, I'm so annoyed.
“The ferris wheel stopped with my children on and the man running it didn't seem to know how to work it. Some of the rides were visually missing parts. Cars had wheels missing.
“My children got on a small roller coaster, the man didn't set it off after strapping them in, he walked off to go and get a drink leaving them strapped in the ride for close to 10 minutes.
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“On another ride, the jumping jack, my children were on it and the man set the ride off and left – one of the other children was very upset, crying to get off, but the man operating it was nowhere to be found.”
There was also a circus, which was described as “shocking” as there was no microphone system, as well as a water-shooting carnival game that was spilling water all over the floor.
And to make matters worse, Anna's children said they spotted Santa reattaching his beard.
“I've been left annoyed and very disappointed,” she added.
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Event director Glen Ramsden claimed that the event had to be scaled down on its previous years, which had been held at the larger Event City location at the nearby Trafford Centre complex, and that they had gone to a “huge effort” into making the event feel “really Christmassy”.
He said: “We are sorry to hear some have not enjoyed the event as much as previous years.
“Customer safety is always our number one priority and Covid-19 checks taking place at the entrance will mean a small wait time.
“At no time has a ride been left without an operator during a live session.”
He called on anyone who has had issues at the event to email then at [email protected]
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