Tesco forced to apologise for ‘disgusting’ treatment of single mum at store

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Tesco was forced to apologise for its "disgusting" service as single mum was left fuming after a shopping trip with her child.

The mum posted a complaint on Twitter slamming the supermarket for not catering to single mums.

She said: "Disgusted how I was greeted at Tesco Extra Bangor (Wales) yesterday. 'We encourage you to shop alone not with children,' very well but I'm a single parent."

Fuming, she questioned the store's policy and explained the father of the child is not involved.

She said: "What was I to do leave my child at home?? I won’t be visiting again."

In a tweet, Tesco responded saying it was "really sorry" for the "poor service" experienced at the branch in Gwynedd, reports Daily Record.

A spokesperson for the retailer said they could "understand [the] disappointment" and assured that whilst customers are encouraged to shop alone, staff know this isn't always possible.

"We know that some customers may need to attend with others. When this happens, we've asked our colleagues to allow them in and remind them of the social distancing measures we're taking," they added.

  • Tesco 'humiliates' single mum by refusing to let her shop with young kids

North Wales Live approached Tesco earlier for further comment on the criticism at the store in Bangor.

A spokesperson said that since the start of the pandemic last year, the retailer has "focused on ensuring everyone can get the food they need in a safe environment."

They added: "To protect our customers and colleagues, we won’t let anyone into our stores who is not wearing a face covering, unless they are exempt in line with Government guidance.

"We are also asking our customers to shop alone, unless they're a carer or with children. To support our colleagues, we will have additional security in stores to help manage this."

As previously reported, Tesco isn't the only supermarket encouraging customers to shop alone where possible – though many say those with children or who need a carer are exceptions to this.

  • Tesco

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